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Smart Task & Workforce Management

Task Management System
for Smarter Operations

Assign, track, escalate and close maintenance, inspection and field-service tasks in real time — built for parking facilities, hospitals, malls and commercial buildings across India & Kenya.

Live task tracking
Role-based assignments
SMS & email alerts
Multi-site support
Platform Overview

One Platform for
Every Operational Task

From routine cleaning schedules to urgent equipment failures — the Amaan TMS centralises every task, communicates assignments instantly and gives managers real-time visibility on progress and accountability.

  • Instant task creation — raise tasks via web, mobile app or automated triggers from your parking or VMS system.
  • Smart assignment engine — auto-assign based on role, shift, skill and workload so nothing falls through the cracks.
  • SLA & escalation rules — define response and resolution targets; escalate automatically when deadlines are breached.
  • Reporting & analytics — track completion rates, team productivity and overdue trends with exportable dashboards.
  • PMS & VMS integration — tasks triggered by gate events, access violations or visitor check-ins without manual effort.

Platform Capabilities

500+
Tasks per day handled
99.5%
SLA compliance rate
<2 min
Avg. assignment time
Multi-site
Centralised control
Integrated with
Amaan PMS Amaan VMS M-Pesa SMS / Email
Resources

Watch, Learn &
Download Resources

See Amaan TMS in action and grab the full product brochure to share with your team or management.

Amaan TMS Product Demo

Amaan TMS — Full Product Demo

Watch how facilities managers create, assign and close tasks in real time — from the web dashboard and the mobile field app.

Product Demo ~4 mins
PDF Brochure

Amaan TMS
Product Brochure

Full feature & integration overview

Everything in one document

Features, workflow diagrams, industry use-cases, integration specs and deployment options — everything your procurement or management team needs to evaluate Amaan TMS.

PDF format Free download No sign-up required
Download Brochure (PDF)
amaan-tms-brochure.pdf • Instant download
Key Features

Everything You Need to
Run a Leaner Operation

16 purpose-built modules designed for the operational realities of parking, facilities management and field-service teams.

Task Creation & Templates

Create ad-hoc or templated recurring tasks in seconds — from routine inspections to emergency repairs.

Smart Auto-Assignment

Route tasks to the right team member based on role, availability, skills and current workload.

Priority & SLA Management

Define high / medium / low priorities with binding SLA timers and automatic breach alerts.

Real-Time Status Tracking

Live task board showing Open, In Progress, Completed and Overdue states with time stamps.

Photo & File Attachments

Field staff attach before/after photos or documents directly from a mobile device.

Comment & Activity Log

Full audit trail of every status change, reassignment and comment — nothing is lost.

Escalation Engine

Multi-level escalation chains: notify supervisor to manager to director on SLA breach.

Recurring Task Scheduler

Set daily, weekly or monthly schedules for preventive maintenance with auto-generation.

Mobile App (Android / iOS)

Field teams accept, update and close tasks on the go — even with intermittent connectivity.

Push / SMS / Email Alerts

Instant notifications on task assignment, status change, escalation and completion.

Team Workload Dashboard

Managers see per-person task queues, completion rates and availability at a glance.

PMS & VMS Integration

Gate events, access violations and visitor check-ins can auto-create maintenance or security tasks.

Multi-Site Management

One admin console manages tasks across all your sites — malls, hospitals, parking facilities.

Custom Task Categories

Create categories (Cleaning, Security, IT, Maintenance, Inspection) mapped to your workflow.

SLA & Productivity Reports

Daily, weekly and monthly exports — PDF and Excel — for management review and compliance.

Role-Based Access Control

Operators see only their tasks; supervisors see their team; admins see everything.

Business Benefits

Why Facilities Choose
Amaan TMS

Operational Efficiency

Eliminate paperwork, WhatsApp chains and verbal handovers. Every task is logged, tracked and completed in a single system.

Accountability & Audit

Full audit trail from task creation to closure. Photo proof of work done. Dispute resolution made easy.

Faster Response Times

SLA timers and instant mobile alerts cut average response times by up to 60% compared to manual dispatch.

Cost Reduction

Preventive maintenance scheduling and data-driven insights reduce reactive repair costs and asset downtime.

Live Dashboard

Complete Operational
Visibility, At a Glance

A realistic preview of what your operations manager sees every morning.

Task Operations Dashboard — Demo

Live Feed
142
Total Tasks Today
▲ 12% vs yesterday
118
Completed
▲ 83% completion
17
In Progress
Active now
7
Overdue
▼ Needs attention
TaskCategoryAssigned ToPriorityStatusTime
Bay 12 Oil Spill CleanupCleaningJames OtienoHighIn Progress15 min
Boom Barrier Gate 2 FaultMaintenanceDavid KimaniHighOverdue62 min
CCTV Camera Floor 3 CheckSecuritySarah WanjikuMediumCompleted28 min
HVAC Filter Replacement Zone AMaintenanceJohn MwangiHighIn Progress45 min
Restroom Inspection Level 2InspectionGrace AkinyiLowCompleted10 min
Emergency Exit Light TestSafetyPeter NjorogeMediumOpen0 min
TEAM ACTIVITY
James Otieno
8 / 10 tasks
David Kimani
5 / 9 tasks
Sarah Wanjiku
12 / 12 tasks
John Mwangi
6 / 11 tasks
Grace Akinyi
9 / 9 tasks
SLA COMPLIANCE BY CATEGORY
Maintenance87%
Cleaning96%
Security100%
Inspection92%
IT / Tech78%
FAQs

Frequently Asked
Questions

Yes. The Android and iOS apps cache pending tasks locally. Updates sync automatically when connectivity is restored, so field staff are never blocked.
Absolutely. Gate events, ANPR reads, barrier faults and payment anomalies in PMS automatically raise tasks in TMS without any manual intervention.
Push notifications (app), SMS via Africa Talking / Twilio, and email. Each user can configure their preferred channel per notification type.
Yes. You can configure recurring tasks — daily, weekly or monthly — that are auto-generated and placed in the assignee queue on the scheduled date.
Yes. The multi-site dashboard gives regional managers a consolidated view with filtering by site, category, team member or SLA status.
Yes. Field staff can attach before/after photos and documents from their phone camera directly to a task before marking it complete.
You define an escalation chain per task category: e.g., if unresolved after 30 minutes, notify supervisor; after 60 minutes, notify manager. Fully configurable.
Yes. Operators see only their assigned tasks. Supervisors see their team. Admins have full visibility and configuration access.
Yes. Task completion reports, SLA compliance summaries and team productivity sheets can be exported as PDF or Excel for any date range.
Yes. TMS is deployed and supported in both India and Kenya with local SMS gateway integrations and multi-currency support.

Ready to Streamline Your Operations?

Join facilities across India and Kenya already using Amaan TMS to eliminate paperwork, reduce response times and drive accountability.